Chatbot Privacy Policy
PRIVACY POLICY
Last updated
March 09, 2024
This privacy notice for
Marty AI
(
"
we
," "
us
," or "
our
"
), describes how and why we might collect, store, use, and/or share (
"
process
"
) your information when you use our services (
"
Services
"
), such as when you:
Download and use
our mobile application
(
Marty AI)
,
or any other application of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
If you still have any questions or concerns, please contact us at
youngghee@gmail.com
.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our
table of contents
below to find the section you are looking for.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about
personal information you disclose to us
.
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we receive any information from third parties?
We do not receive any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about
how we process your information
.
In what situations and with which
parties do we share personal information?
We may share information in specific situations and with specific
third parties. Learn more about
when and with whom we share your personal information
.
How do we keep your information safe?
We have
organizational
and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other
unauthorized
third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about
how we keep your information safe
.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about
your privacy rights
.
How do you exercise your rights?
The easiest way to exercise your rights is by
submitting a
data subject access request
, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect?
Review the privacy notice in full
.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. HOW LONG DO WE KEEP YOUR INFORMATION?
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
6. WHAT ARE YOUR PRIVACY RIGHTS?
7. CONTROLS FOR DO-NOT-TRACK FEATURES
8. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
9. DO WE MAKE UPDATES TO THIS NOTICE?
10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short:
We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you
register on the Services,
express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
email addresses
passwords
Sensitive Information.
We do not process sensitive information.
Application Data.
If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
Mobile Device Access.
We may request access or permission to certain features from your mobile device, including your mobile device's
microphone
,
and other features. If you wish to change our access or permissions, you may do so in your device's settings.
Push Notifications.
We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short:
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication and otherwise manage user accounts.
We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user.
We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users.
We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you.
We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To send you marketing and promotional communications.
We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see
"
WHAT ARE YOUR PRIVACY RIGHTS?
"
below.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short:
We may share information in specific situations described in this section and/or with the following
third parties.
We
may need to share your personal information in the following situations:
Business Transfers.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short:
We keep your information for as long as necessary to
fulfill
the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
No purpose in this notice will require us keeping your personal information for longer than
the period of time in which users have an account with us
.
When we have no ongoing legitimate business need to process your personal information, we will either delete or
anonymize
such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short:
We aim to protect your personal information through a system of
organizational
and technical security measures.
We have implemented appropriate and reasonable technical and
organizational
security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other
unauthorized
third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
6. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:
You may review, change, or terminate your account at any time.
Withdrawing your consent:
If we are relying on your consent to process your personal information,
which may be express and/or implied consent depending on the applicable law,
you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section
"
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
"
below
.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor,
when applicable law allows,
will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications:
You can unsubscribe from our marketing and promotional communications at any time by
clicking on the unsubscribe link in the emails that we send,
or by contacting us using the details provided in the section
"
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
"
below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at
youngghee@gmail.com
.
7. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (
"DNT"
) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for
recognizing
and implementing DNT signals has been
finalized
. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
8. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short:
If you are a resident of
California
, you are granted specific rights regarding access to your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
Category
Examples
Collected
A. Identifiers
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
YES
B. Personal information as defined in the California Customer Records statute
Name, contact information, education, employment, employment history, and financial information
NO
C
. Protected classification characteristics under state or federal law
Gender and date of birth
NO
D
. Commercial information
Transaction information, purchase history, financial details, and payment information
NO
E
. Biometric information
Fingerprints and voiceprints
NO
F
. Internet or other similar network activity
Browsing history, search history, online
behavior
, interest data, and interactions with our and other websites, applications, systems, and advertisements
NO
G
. Geolocation data
Device location
NO
H
. Audio, electronic, visual, thermal, olfactory, or similar information
Images and audio, video or call recordings created in connection with our business activities
NO
I
. Professional or employment-related information
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
NO
J
. Education Information
Student records and directory information
NO
K
. Inferences drawn from collected personal information
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
NO
L
. Sensitive personal Information
NO
We will use and retain the collected personal information as needed to provide the Services or for:
Category A -
As long as the user has an account with us
Category B -
As long as the user has an account with us
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
Learn about how we use your personal information in the section,
"
HOW DO WE PROCESS YOUR INFORMATION?
"
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section,
"
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
"
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be
"selling"
of your personal information.
We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We
will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
California Residents
California Civil Code Section 1798.83, also known as the
"Shine The Light"
law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g.
,
backups, etc.).
CCPA Privacy Notice
This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.
The California Code of Regulations defines a
"residents"
as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as
"non-residents."
If this definition of
"resident"
applies to you, we must adhere to certain rights and obligations regarding your personal information.
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
whether we collect and use your personal information;
the categories of personal information that we collect;
the purposes for which the collected personal information is used;
whether we sell or share personal information to third parties;
the categories of personal information that we sold, shared, or disclosed for a business purpose;
the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
the business or commercial purpose for collecting, selling, or sharing personal information; and
the specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
We do not process consumer's sensitive personal information.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g.
,
phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights
You may object to the processing of your personal information.
You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
You can designate an
authorized
agent to make a request under the CCPA on your behalf. We may deny a request from an
authorized
agent that does not submit proof that they have been validly
authorized
to act on your behalf in accordance with the CCPA.
You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
To exercise these rights, you can contact us
by submitting a
data subject access request
,
by email at
youngghee@gmail.com
,
or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
9. DO WE MAKE UPDATES TO THIS NOTICE?
In Short:
Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated
"Revised"
date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may
email us at
youngghee@gmail.com or
contact us by post at:
Marty AI
1304 Courtyard Drive
Charlottesville
,
VA
22903
United States
11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it.
To request to review, update, or delete your personal information, please
fill out and submit a
data subject access request[INSERT your organization name] complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) as set forth by the U.S. Department of Commerce. [INSERT your organization name] has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.Mainstay’s Accountability for Data Processing. As described in the Privacy Shield Principles, Mainstay is accountable for Personal Information that it receives and subsequently transfers to third parties. If third parties that process Personal Information on our behalf do so in a manner that does not comply with the Privacy Shield Principles, we are accountable, unless we prove that we are not responsible for the event giving rise to the damage.Choice. You may opt out of (i) the disclosure of your Personal Information to third parties that do not provide services to us and/or (ii) uses of your Personal Information for purposes that are materially different from the purposes for which the Personal Information was collected unless you have authorized such different purposes. To exercise these rights, please contact us at privacy@mainstay.com as described below.Access. Users in the EU and the UK have certain rights to access, correct, amend, or delete Personal Information where it is inaccurate, or has been processed in violation of the Privacy Shield Principles.IF YOUR ORGANIZATION’S SELF-CERTIFICATION ONLY COVERS THE EU-U.S. DPF:
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), [INSERT your organization name] commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF. EU individuals with inquiries or complaints should first contact [INSERT your organization name and contact information here].[INSERT your organization name] has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpfArbitration and FTC powers. As further explained in the Privacy Shield Principles, binding arbitration before a Privacy Shield Panel will also be made available to you in order to address residual complaints not resolved by any other means. Mainstay is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. As described in the “Information Sharing” section of this Privacy Policy, we may share Personal Information to comply with legal and regulatory requirements, which includes the requirement to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.11. ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTSIn accordance with the California Consumer Privacy Act (“CCPA”), this section is intended to inform California residents of (1) the Personal Information that we collect and how we disclose that information, and (2) the privacy rights California residents may have relating to their Personal Information and how those rights can be exercised.Personal Information Collection and DisclosureThe following disclosures are intended to provide additional information about (1) the categories of Personal Information we collect, and (2) how and to whom we disclose that Personal Information. Nothing in this section limits our ability to use or disclose information as described elsewhere in this Chatbot Privacy Policy.Categories of Personal Information Collected: In the past 12 months, we have collected the following categories of Personal Information, as described in greater detail in the “Personal Information Collection” section above:Identification Information, such as your name, email address, phone number, physical address or zip code, and Device Identifier.Demographic Information, such as school, gender, age, or birthdate, as well as information about your interests, activities, and preferences.Communication Information, such as the content of your communications with us and our Partners.Professional and Educational Information, such as the school you attend, or the schools you are considering attending, and information about your academic and work history that you or our Partners provide.Online Activity Information, such as the Device used to access a Service online and the Usage Information regarding that Device’s interaction with the Service, including when and what messages are sent and received via the Service.Sources of Personal Information: We collect the above categories of Personal Information from you, our Partners, and as otherwise described in the “Personal Information Collection” section above.Purposes of Collection and Disclosure: We collect and disclose the above categories of Personal Information for the business and commercial purposes described in the “Our Use Of Your Information” and “Information Sharing” sections above.Categories of Personal Information Disclosed for a Business Purpose: In the past 12 months, we have disclosed for a business purpose all of the above categories of Personal Information to service providers and as described in the “Information Sharing” section above.Categories of Personal Information Sold: In the past 12 months, we have not sold your Personal Information.California Privacy RightsTo the extent provided for by the CCPA and subject to applicable exceptions and exclusions, California residents have the following privacy rights in relation to the Personal Information we collect:The right to know what Personal Information we have collected and how we have used and disclosed that Personal Information.The right to request deletion of your Personal Information.The right to opt out of the sale of your Personal Information. The right to be free from discrimination for the exercise of any of your privacy rights.Exercising Your Rights: California residents can exercise the above privacy rights by filling out the form here, calling 1 855-955-1920, or emailing us at privacy@@mainstay.com.Verification: In order to protect your Personal Information from unauthorized access or deletion, we may ask you to provide additional Personal Information for verification. If we cannot verify your identity, we will not provide or delete your Personal Information.Authorized Agents: You may submit a request to know or a request to delete your Personal Information through an authorized agent. If you do so, we may require the agent to present signed written permission to act on your behalf and you may also be required to independently verify your identity with us and confirm that you have provided the agent permission to submit the request.11. CHANGES TO THIS CHATBOT PRIVACY POLICY.Mainstay may update this Chatbot Privacy Policy at any time and any changes will be effective upon posting. Upon any update the “Last Updated” date at the top of this policy will be updated. In the event that there are material changes to the way we treat your Personal Information, you are responsible for regularly reviewing this Chatbot Privacy Policy and your Mainstay account for notice of such modifications. Your continued use of the Services following an update to this Chatbot Privacy Policy will constitute your acceptance of the updated Chatbot Privacy Policy. We will notify you of material changes to the Chatbot Privacy Policy on our website and/or by email, and, if required by law, make additional efforts to notify customers of material changes that impact the treatment of data collected through our Services.12. QUESTIONS OR COMMENTS.If you have questions or comments about this Chatbot Privacy Policy, or would like to access it in an alternative format, please contact us via email at privacy@mainstay.com or mail at: 38 Chauncy Street, 11th Floor, Boston, MA 02111.Our Chatbot Privacy Policy was last updated and is effective as of April 15, 2020.
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), [INSERT your organization name] commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF. EU individuals with inquiries or complaints should first contact [INSERT your organization name and contact information here].[INSERT your organization name] has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpfArbitration and FTC powers. As further explained in the Privacy Shield Principles, binding arbitration before a Privacy Shield Panel will also be made available to you in order to address residual complaints not resolved by any other means. Mainstay is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. As described in the “Information Sharing” section of this Privacy Policy, we may share Personal Information to comply with legal and regulatory requirements, which includes the requirement to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.11. ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTSIn accordance with the California Consumer Privacy Act (“CCPA”), this section is intended to inform California residents of (1) the Personal Information that we collect and how we disclose that information, and (2) the privacy rights California residents may have relating to their Personal Information and how those rights can be exercised.Personal Information Collection and DisclosureThe following disclosures are intended to provide additional information about (1) the categories of Personal Information we collect, and (2) how and to whom we disclose that Personal Information. Nothing in this section limits our ability to use or disclose information as described elsewhere in this Chatbot Privacy Policy.Categories of Personal Information Collected: In the past 12 months, we have collected the following categories of Personal Information, as described in greater detail in the “Personal Information Collection” section above:Identification Information, such as your name, email address, phone number, physical address or zip code, and Device Identifier.Demographic Information, such as school, gender, age, or birthdate, as well as information about your interests, activities, and preferences.Communication Information, such as the content of your communications with us and our Partners.Professional and Educational Information, such as the school you attend, or the schools you are considering attending, and information about your academic and work history that you or our Partners provide.Online Activity Information, such as the Device used to access a Service online and the Usage Information regarding that Device’s interaction with the Service, including when and what messages are sent and received via the Service.Sources of Personal Information: We collect the above categories of Personal Information from you, our Partners, and as otherwise described in the “Personal Information Collection” section above.Purposes of Collection and Disclosure: We collect and disclose the above categories of Personal Information for the business and commercial purposes described in the “Our Use Of Your Information” and “Information Sharing” sections above.Categories of Personal Information Disclosed for a Business Purpose: In the past 12 months, we have disclosed for a business purpose all of the above categories of Personal Information to service providers and as described in the “Information Sharing” section above.Categories of Personal Information Sold: In the past 12 months, we have not sold your Personal Information.California Privacy RightsTo the extent provided for by the CCPA and subject to applicable exceptions and exclusions, California residents have the following privacy rights in relation to the Personal Information we collect:The right to know what Personal Information we have collected and how we have used and disclosed that Personal Information.The right to request deletion of your Personal Information.The right to opt out of the sale of your Personal Information. The right to be free from discrimination for the exercise of any of your privacy rights.Exercising Your Rights: California residents can exercise the above privacy rights by filling out the form here, calling 1 855-955-1920, or emailing us at privacy@@mainstay.com.Verification: In order to protect your Personal Information from unauthorized access or deletion, we may ask you to provide additional Personal Information for verification. If we cannot verify your identity, we will not provide or delete your Personal Information.Authorized Agents: You may submit a request to know or a request to delete your Personal Information through an authorized agent. If you do so, we may require the agent to present signed written permission to act on your behalf and you may also be required to independently verify your identity with us and confirm that you have provided the agent permission to submit the request.11. CHANGES TO THIS CHATBOT PRIVACY POLICY.Mainstay may update this Chatbot Privacy Policy at any time and any changes will be effective upon posting. Upon any update the “Last Updated” date at the top of this policy will be updated. In the event that there are material changes to the way we treat your Personal Information, you are responsible for regularly reviewing this Chatbot Privacy Policy and your Mainstay account for notice of such modifications. Your continued use of the Services following an update to this Chatbot Privacy Policy will constitute your acceptance of the updated Chatbot Privacy Policy. We will notify you of material changes to the Chatbot Privacy Policy on our website and/or by email, and, if required by law, make additional efforts to notify customers of material changes that impact the treatment of data collected through our Services.12. QUESTIONS OR COMMENTS.If you have questions or comments about this Chatbot Privacy Policy, or would like to access it in an alternative format, please contact us via email at privacy@mainstay.com or mail at: 38 Chauncy Street, 11th Floor, Boston, MA 02111.Our Chatbot Privacy Policy was last updated and is effective as of April 15, 2020.